I HAVE BOUGHT THE WRONG TICKET - CAN I GET A REFUND?
Our drivers cannot offer refunds for contactless payments that have been completed on our vehicles.
If you have purchased the wrong ticket, please proceed to purchase the correct ticket and then contact our Customer Services Team, who will be able to refund the incorrectly purchased ticket for you.
Please note that we can only refund transactions that have successfully settled, and therefore it may be necessary to wait a few days between making the transaction on the vehicle and us being able to process the refund. This is because the card schemes do not pay over your money to us until a few days after you make a payment.
HOW DO I FIND MY BUS STOP?
The easiest way is to look for your stop directly on our app. Select your station, click on the arrow in the upper right and navigation will start. You will find a list of our departure locations on our app under the “Bus stops" tab and under the stops overview. Just click on a particular city and you will receive the address of the bus stop(s) as well as a map. Maps of the corresponding bus stops are also included on your booking confirmation. The bus stops are usually labeled as such wherever they are located.
HOW CAN I PAY FOR MY BOOKING?
Your payment options depend on where you made the booking:
Online booking: direct debit, credit card (Visa/Mastercard/Amex), Paypal, Sofortüberweisung, Carte Bleue and iDEal.
From your bus driver: You will receive a receipt when you book your seat on board. The receipt also serves as the ticket/booking confirmation. Attention: When buying your tickets directly from the bus driver you will always pay the normal price. Saver/discounted tickets are only available when purchasing tickets online or from one of our ticket outlets/travel agencies. It is not yet possible to pay with a card on board our buses. Please note that in Sweden, only card payments will be accepted (MasterCard, Visa, American Express, Maestro, Visa Electron, V Pay, JCB, Diners Club, China Union Pay). You can also purchase your ticket from the bus driver using mobile, NFC-based payment systems (e.g. Swish, Mobile Pay, Apple Pay, Android Pay).
Ticket outlets/travel agencies: All of our agencies offer a variety of payment methods, in any case, a cash payment will always be possible.
By phone: credit card (Mastercard / Visa / Amex), as well as a direct debit for customers domiciled in Germany.
Please note that certain payment options entail third-party payment fees. However, there is always one payment option with no payment fees. The fees will be shown to you during the booking process.
CAN I RESERVE A SEAT?
You will always be guaranteed a seat on board our buses. However, you cannot reserve a seat in advance. If you would like a particular seat for your journey, we recommend that you arrive at your bus stop no later than 15 minutes before your departure time. If your desired seat is occupied by another passenger then you could ask the passenger if they would be willing to switch seats. Our passengers with impaired mobility or with young children are naturally given priority in the selection of seats.